This is our most common question and it is almost always one of three things. Check them in order.
1. Is the campaign actually launched?
A draft campaign does not show on the storefront. Open Fundcap, find the campaign, and make sure its status is Live (or Funded). If it still says Draft, click Launch.
2. Is the block added to your theme?
The widget only appears where you placed the Fundcap Campaign app block. In Online Store, Themes, Customize, open a Products template and confirm the block is in your main product section. If it is not, add it under Add block, then Apps.
3. Are you looking at the campaign's product?
The widget shows only on the specific product the campaign is attached to. On other products the block renders nothing on purpose. Make sure you are viewing that product's page.
Still stuck after all three? Contact support and a real person answers within 24 hours.